Read what some of our satisfied customers have to say about FirstLine.
I travel constantly throughout the Southwest system, including at least two trips a month to MCI.
During the past two years I have had the opportunity to observe your MCI operation and noticed some striking differences compared to most other airport security operations.
While always professional, the MCI FirstLine Employees take it a step further. They employ a human element rather than a robotic response. As witnessed on numerous occasions, the MCI FirstLine Employees display true Customer Service with genuine courtesy, helpful hints and suggestions while moving travelers through security. Their positive attitude and upbeat interaction with our Customers is a welcomed sign in these days of hectic air travel.
The efforts by FirstLine are truly appreciated, especially by our customers. Thank you!
- Tom Miller
Manager, Facilities Maintenance - Systemwide, Southwest Airlines
I would like to bring to your attention a recent event that I encountered involving your security personnel at Kansas City International Airport.
On August 27, 2009, I went through the security at KCI. During the process, I removed a rather expensive Rolex wristwatch which I left in one of the bins after going through the X-ray part of security. I recognized this upon my arrival in Memphis…I was able to make contact with [FirstLine] Watch Officer Tom H., who informed me that my watch had been turned into the security office. He explained to me what was necessary to obtain my watch when I returned…
…I want to commend you on the quality and character of the individuals you have employed...you should be very proud of the people you have employed.
With warmest regards,
Michael H., M.D.