Travel-related claims (damage or loss)
FirstLine is responsible for the security screening of passengers and their baggage at Kansas City International Airport (MCI). If you have experienced a loss or damage to your property AND you feel this loss or damage was the direct result of negligence by a FirstLine employee, you may file a claim with FirstLine. If you feel the loss or damage was due to the negligence of your air carrier, please file a claim directly with the air carrier. If filing with FirstLine, you must include proof of your loss or damage as well as evidence of FirstLine negligence.
FirstLine will try to resolve your claim as quickly as possible, however we may require up to 60 days to fully investigate your claim before we can make a recommendation to approve, deny, or offer a settlement. Please refrain from packing valuable items in your checked baggage. Click here for packing tips and the dos and don’ts of traveling.
Once you drop your baggage with your air carrier, both the carrier and FirstLine will handle and process the baggage in some manner. The air carriers retain possession of your checked baggage for the entire trip with the exception of a short period of time while it is screened by FirstLine.
Please keep in mind that most air carriers have the following liability limitations for lost, damaged, or stolen items which is agreed to upon purchase of an airline ticket:
No Liability for:
Fragile items
Perishable items
Previously damaged baggage
Oversized, overweight or over packed baggage
Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear
Also:
Air carrier liability is limited to $3300. per ticketed passenger for travel on or after December 1, 2008.
Air carrier has no liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage.
Air carrier has no liability for photographic equipment, computers, VCRs, DVD players, and/or movies/games, music players (MP3, Ipods) and any other electronic equipment including software or components, jewelry, cash, documents, furs, works of art or other similar valuable items.
Other items that are not covered in the air carrier limit of liability include, but are not limited to: antiques, books, china, fragile items, liquids, medicines, perishable items, securities and negotiable papers or silverware.
FirstLine HIGHLY recommends that you do not pack the items mentioned above in your checked baggage. FirstLine will not pay for damage to these items unless it is clear that FirstLine is liable for the loss or damage. Protect yourself and do not pack valuables in your checked baggage. If your missing or damaged item is one of the above mentioned, FirstLine will not accept liability just as the airline does not. Your claim will be denied in accordance with liability limitations with the purchase of your ticket.
Please note: FirstLine will not accept liability for lost/damaged items from baggage that is delayed or deemed missing by your airline.
Click here to download a PDF version of FirstLine’s Claim Form.
We hope this provides you with all of the information you need.
Thank you,
FirstLine Transportation Security, Inc.
Customer Relations Department
RE: Claim
4807 Rockside Road, Suite 280
Cleveland, OH 44131
Email:
Telephone (toll-free): 866 286 2682
Fax: 800 853 1368
For claims inquiries involving travel out of Roswell International Air Center (ROW), click here.
Lost Items During Travel
For more information on missing property:
Kansas City International Airport (MCI)
Lost and Found: 816 270 5215
Roswell International Air Center (ROW)
Lost and Found: 575 347 2227