Interested in a Private Company Providing Security Screening Services (Opt-out Program)
The security of America’s airports and the passengers who fly through them became the focus for the federal government when it assumed responsibility for passenger and baggage screening in the aftermath of September 11.
The Aviation and Transportation Security Act of 2001 mandated federalization of airport security screening and provided for the option of a private – public partnership between private screening companies and the federal government.
That’s where we come in…
FirstLine is one of the leaders in aviation security screening in the United States. FirstLine and its professional employees provide pre-departure passenger and baggage screening services as part of the Transportation Security Administration’s (TSA) Screening Partnership Program (SPP). Our customer-service oriented approach to managing the full range of security processes for both large and small airports has consistently been named as one of the best programs in the nation. As a leading provider of customer-focused security under the SPP program, FirstLine employs the best practices and innovative techniques of private industry to recruit, hire and manage a highly effective, motivated and customer-friendly workforce. This removes TSA’s burden of day-to-day workforce management, allowing the federal government to focus on security oversight and direction. We work closely with the TSA to make sure that all security measures are consistent with TSA requirements and meet or exceed security expectations. Accountable through a performance-based metrics system, screening effectiveness, customer service and solid business practices thrive in this environment.
Our commitment to our airport partners is just as important. We know that airports and airlines are working hard to eliminate the “hassle factor” in air travel. At FirstLine, we never lose sight of the fact that we have an opportunity with every passenger to create a lasting impression of their journey. A positive experience at the security checkpoint is our way of helping the airlines, airport and customers. We work hard to insure that we are contributing members of the airport community. FirstLine continues to promote the Screening Partnership Program for airports through its active engagement with airport, industry and interested government agencies.
Thus our commitment: Ensure the highest security levels for the traveling public with a program that is focused on providing exceptional customer service to both our airport and airline partners and their passengers. We recognize that these travelers aren’t just passengers...they’re also people.